Ira's Avenue

Returns & Exchange

Returns & Exchange Policy

Last updated: September 2026

At Ira's Avenue, we want you to be happy with your purchase. Please read this policy carefully before requesting a return or exchange, as eligibility depends on the conditions below.

1. Return/Exchange Window

  • Returns and exchanges must be requested within 7 days of delivery.
  • Requests made after this window will not be accepted.

2. What Can Be Returned

  • Only products that were in-house stocked at the time of order are eligible for return or exchange.
  • Custom-made / made-to-order pieces are final sale and cannot be returned or exchanged, except where the item received is defective or materially different from what was ordered.
  • Sale/discounted items are final sale and are not eligible for return or exchange under any circumstances.

3. Condition Requirements

To be eligible for a return or exchange, the item must:

  • Be unused, unworn, and unwashed;
  • Have its original seal fully intact and unbroken;
  • Include all original tags, packaging, and accompanying accessories.

Products returned with a broken, tampered, or missing seal will not be accepted, and no exchange or credit will be issued, regardless of the reason for return.

4. What You Get: In-Store Credit

  • Approved returns are resolved through in-store credit only — we do not offer cash refunds.
  • The in-store credit can be used to:
    • Exchange for a different size of the same item (subject to availability), or
    • Exchange for an alternative product of equal or different value (any price difference to be settled at the time of exchange).
  • In-store credit will be issued once the returned item has been received and inspected, and confirmed to meet all conditions above.

5. How to Request a Return/Exchange

  1. Contact us within 7 days of delivery at 8971790069 or information@maisonichha.com, quoting your order number.
  2. We will confirm eligibility and share the return address/process.
  3. Pack the item securely with the seal intact, tags attached, and original packaging.
  4. Once received and inspected, we will confirm approval and issue in-store credit.

6. Non-Returnable Items (Summary)

  • Custom/made-to-order pieces, shipped directly from the brand (unless defective)
  • Sale or discounted items
  • Items with a broken or missing seal
  • Items without original tags/packaging
  • Items outside the 7-day window

7. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. Such cases will be reviewed on priority and are not subject to the seal-intact condition, provided the issue is verified as a fulfilment or manufacturing defect on our part.

8. Shipping

  • We currently ship, and accept returns, within India only.
  • Return shipping costs are to be borne by the customer, unless the return is due to our error (defective/incorrect item)

9. Contact Us

For any questions about this policy or to initiate a return:

Ira's Avenue (ICHHA FASHIONS LLP)
Phone: +91 8971790069
Email: information@maisonichha.com
GSTIN: 27AAMFI1255R1ZQ