Payment Information

At checkout you can pay with:

• UPI: Google Pay, PhonePe, Paytm or any other UPI app.
• Debit and credit cards: Visa, Mastercard and RuPay.
• Netbanking from all major Indian banks.
• Wallets supported by Razorpay.

Some orders and cards may also be offered EMI or Pay Later. The options you see at checkout are the ones available for your order.

1. In your bag, click Continue to Checkout.
2. Enter your contact details and delivery address, and choose a delivery option.
3. Choose Razorpay to pay. A secure Razorpay window opens.
4. Pick UPI, card, netbanking or wallet, and confirm the payment with your bank: an OTP, your UPI PIN or your netbanking login.
5. You see your order number straight away, and an order confirmation email follows.

When we send your order, a shipping email brings your tracking link. You can also follow every order from Track My Order.

• Shopify and Razorpay are both certified to PCI DSS Level 1, the highest security standard for handling card payments.
• You enter your card or bank details in Razorpay's secure window. Ira's Avenue never sees or stores your full card number.
• Card payments are verified by your own bank, with an OTP or a 3-D Secure check.
• We will never ask for your OTP, CVV, card PIN, UPI PIN or netbanking password, by phone, email or WhatsApp. Never share them with anyone, including us or Razorpay.

The money left your account, but you got no order number. The payment did not complete. Your bank reverses the amount on its own, usually within 5–7 working days. You do not need to do anything, but you are welcome to place the order again.

You were charged twice for one order. Write to us with your order number and both payment references. We refund the extra payment.

The payment failed. Check your bank balance and limits, then try again or use another method. Banks sometimes decline a first-time or high-value online payment for safety; your bank can approve it.

When a refund is due, for example when an order is cancelled or a payment was taken twice, we start it through Razorpay. It goes back to the same card, UPI account, bank or wallet you paid with.

• Banks usually take 5–7 working days to show it. Some take up to 10–12 working days.
• Your refund email gives a refund ID and a bank reference number. With these, your bank can trace the refund.
• You can check a refund yourself on Razorpay's refund tracker, with the payment ID or refund ID from your email.

Returns and exchanges are a separate matter, settled as in-store credit. See our Returns & Exchange Policy.

For anything about a payment on our site, write to us first from Help & Contact with your order number, the date and the amount. We can see your order and act on it. Razorpay's own answers are on our Razorpay FAQ.